Return Policy

RETURN & EXCHANGE POLICY

We hope you love your purchase from RILL. If something isn’t quite right, we’re happy to help under the guidelines below.

Returns & Exchanges

We accept returns for store credit or exchange only within 14 days of delivery.

To be eligible for a return:

Items must be unused, unworn, and in original condition
Items must be returned with original tags and packaging
Proof of purchase is required

Final Sale Items

The following items are final sale and not eligible for return or exchange:

Sale or discounted items
Jewelry
Candles, incense, beauty, and body products
Gift cards
Seasonal or limited-edition items

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 3 days of delivery with photos of the item and packaging. We will gladly replace the item or issue store credit when applicable.

How to Start a Return

To request a return, please email us at returns@therillstudio.com:

Include:

Your order number
Reason for return
Photos (if item is damaged)

Once approved, you will receive return instructions.

Shipping Costs

Customers are responsible for return shipping costs
Original shipping charges are non-refundable
We recommend using a trackable shipping service, as we are not responsible for lost or damaged return packages